Do you remember the story about how the man broke my pram?
OK, I can hear you complaining, “Of course we remember the story; it was the top post on the blog for about three months.”
Well, once we were back in Australia, I dug out the receipt of purchase and a copy of the warranty. Armed with these, I rang Mountain Buggy in Melbourne, and explained that I had a stroller that was less than a year old, with a broken handle.
Now, keep in mind that I’ve been in Ukraine for the better part of 2.5 years, so I was prepared for a battle. Instead, I got:
“OK, that’s a shame. What’s your address? I’ll pop a new handle in the post for you.”
And that’s it! No questions. I didn’t have to provide proof of purchase. They just popped it in the post.
In hindsight, I guess the people at Mountain Buggy wouldn’t be too suspiscious of callers asking for handles. After all, there’s not much you can do with a spare stroller handle.
But you know, it’s the thought that counts and all.